gusto employee reviews
I'm also encouraged by the company's reaction to these problems - I see the organization moving in the right direction. Managements favorite line is that they are, Free lunch and snacks, 100% paid health, you will have “home room training” which will teach you payroll basics, 1 of your metrics is based on customer satisfaction survey, Your experience in payroll will not get you anywhere, Customer experience = picking up the mess of other departments but no real power to help, No one takes responsibility after account has left their hands, Moving departmentally is very difficult, It is extremely difficult to enact change, The job here is typical ordinary like any fast food. Reviews from Gusto Pizza employees about Gusto Pizza culture, salaries, benefits, work-life balance, management, job security, and more. It’s paid the bills. You can go days without seeing your "PE", and you can receive consistently positive feedback, only to be told it's your last day out of the blue. Competitive pay rates. Very young employees. Or the software properly scans the social and does the right thing. Supportive Management, Work from home, Great pay, I love when theres alot to do. Your response will be removed from the review – this cannot be undone. Benefits Specialist (Current Employee) - Denver, CO - 11 August 2020 Management is great and the people Gusto hires are motivated, supportive, and kind. Gusto was selected as one of the best workplaces for women. Caffe Gusto is a small chain with come coffee shops and restaurant part of the company. -Great Collaborative workplace (This has not changed despite WFH status) A free inside look at company reviews and salaries posted anonymously by employees. If you want cheap well there you go. Before Covid they also allowed work from home when you wanted to, a breakfast area with snacks and food, and provided a catered lunch. Many 1+ hour phone conversations. Good as long as you do your job and not complain, GUSTO! Coworkers were okay. Not compensated for extensive travel fees and gas. Still finding the best pace for development and engineering. Most folks leave around the 1 year mark. I was responsible for a team of 25 staff including supervisor and assistant managers. Jumping from emails to phones with no warning took a toll on a lot of us and a lot of people quit during our time on phones. My employer, a very small company, opened benefits for us. Gusto does an amazing job at giving out great benefits and creating a fun culture. Very diverse. I have been at Gusto for over a year and half, and its the longest I have gone at any job without updating my resume or poking around for new opportunities. Glassdoor. High volume and high stress. Free Lunches, Amazing Culture, A "Doing whats right, not whats profitable" mentality, I worked here for like 2 years from the bottom up. High attrition once pandemic hit, leading to some team overload/instability. Company still learning how to operate optimally together as it gets bigger, but see a path to getting there, I worked at Gusto full-time for more than 3 years, Great Vision and Love the Focus on the Mission. If you were to leave GUSTO, what would be the reason? The food is very healthy & diverse. The company invests in a great benefit package (health, dental, vision) for their employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you. Benefits are also great and hard to find (100% paid health insurance, catered lunches when in the office, lots of snacks). The managers are great and the overall environment is enjoyable. Customer Engagement Specialist (Current Employee) - Denver, CO - December 8, 2020 I was hired through an outside recruiter for a 5-month contract position at Gusto as a customer engagement representative. You gain skills at Gusto and then leave somewhere else that pays better and has better career mobility. Ask a question about working or interviewing at GUSTO. Very inclusive and diverse with opportunity to grow within the company. Does this code spark joy? I've made a ton of friends while working at the company and I wouldn't trade that for the world. Complex Industry - Speed to ramp into a new company in payroll will take time due to complexity payroll, hr, and benefits. It's a tough pill to swallow but we always fall back on the fact that we are lucky to still be working, but this doesn't mean we don't feel overworked. Busy season requires lots of mandatory overtime but people and culture are amazing. my co- workers were really nice guys. However, as a company we actually continued to grow through Covid, which means there is more work to be done with the same amount of headcount and no increase in pay. making more money. Gusto is a modern, online people platform that helps small businesses take care of their teams. People-first in word and action-- care about the customers, but also employees. I genuinely enjoy the people I work with. All the free food was nice though. There was a misunderstanding with the Contracting Company Aerotech - who told me it was a contract to hire position - and I unfortunately left before I wanted to. Scaling Fast - See some growing pains with systems & processes Scam of a payment system. On the first week they show you step by step how to do the job and have someone guiding you through out the whole shift hardest part of the job is not knowing how to cut pizza in ways they wanted to be cut and I’m a fast paste, getting along with the crew members everyone treating you in a great full way. Glassdoor has 399 Gusto reviews submitted anonymously by Gusto employees. This is the Gusto company profile. I was made to believe I would be working payroll but, just from the way they hire, I was put on a benefits specialist team. It's a tough pill to swallow but we always fall back on the fact that … They hired 30 and trained 30 of us to be a part of their "email support" for their payroll care team. Working at Gusto was pretty great for the free food and the benefits package. These were coincidentally scheduled for 8am and 4pm (just to make sure we were actually getting out of bed to work and not logging off early, I presume) This is a reasonable thing to do if we are hourly employees, but we aren't. This is totally understandable and likely the fiscally responsible thing to do. I feel valued, included, and have learned so much my time at Gusto. They will tell you there is great work-life balance but there is none. How would you describe the pace of work at GUSTO? the more delivery, the more tips. Strong start up culture with an emphasis on helping small businesses. The position started out great, answering emails and learning as you go but about a month into our contract they decided they needed help with their benefits support emails so they took us off the floor to do training for a week. I have been working at Gusto full-time for more than 5 years. Expected to be available off hours to make various phone calls and be on for “conference calls” every morning. Gusto then provides the insurance options as well as reports job agency. Gusto does an amazing job at giving out great benefits and creating a fun culture. There are currently no benefit reviews for this company. Read employee reviews and ratings on Glassdoor to decide if Gusto 54 is right for you. If you're applying for an operation role, the job description can 100% be misleading. You are expected to “check in” with your manager every two hours on shift. Numerous employees have reached out regarding company induced mental health issues and feelings of discrimination to upper management which are blatantly ignored. For the most part, the Gusto product, as an employee and contractor, is fine. Had I been told I would have to learn everything about the way they administer benefits I would have not said yes to taking this position unless I was getting paid more. General Manager (Former Employee) - Bristol, Bristol - 31 August 2018. They have a great product, but it becomes hairy when people are yelling at you about cancelled medical insurance because the benefits advisors don’t do anything outside of signing people up for plans and minimal follow up. Free employee meals. Great home/job life as they are flexible with schedules. ", "Great Vision and Love the Focus on the Mission", "Gusto is an amazing company. Gusto knows, Im not sure if it is specifically looked for because of an innovate idea that the child support order is for the child..per the law. Gusto froze hiring and stopped compensation raises when Covid hit. One of your metrics is based on a customer satisfaction survey which is completely up to a business owners whim. Management likes to micromanage. It was a joy to go to the office before going remote due to Covid. Our products and services help you onboard, pay, insure, and engage your team in one integrated, easy-to-use platform loved by over 100,000 modern employers. I have a job to do and as long as I do it properly all will go well. See all 80 reviews I wanted to love Gusto. I was pressured into applying for the full-time position being told that it was almost a guarantee I would be hired as the contract position was just a "weed out" process to see who could handle the position. No info on your taxes being taken off will be given. Micro Managing- Managers are usually younger, and there isn't a ton of trust in their employees. Wonderful people. Growing pains around organization/process (within certain departments). They were not honest about this being a call-center position for Customer Care Representative. Provided lunch on-site was very good, but only allowed 30 minutes for lunch. Has not been perfect in the past with hiring but is committed to teach employees about racial inequality and inclusion and equity, hire with an unbiased lens - and translate that to our workplace and customers. They’ve been declining in sales because of the new system in place they have about selling products through kiosks. Are there bumps in a fast growing company that's trying to navigate rapid changes? The people there has amazing customer service. Good for younger people. Here For You During ... Glassdoor has 17 Gusto 54 reviews submitted anonymously by Gusto 54 employees. -Manager (PE) trainings The company is growing SO quickly that most of the new hires are fresh out of school/very early in their careers - they don't factor in experience to compensation, so it's incredibly low, especially since ~20% is in equity that doesn't vest for a year. I have been working at Gusto full-time for less than a year, Perks, treated extremely well, room for growth, Breadth of learning opportunities - have tons of resources (live, online, and mentorship). Your paychecks will be about $600. Free snacks and beverages all day make the job more bearable. Not the best place but it was fun at times. Overtime work on Saturdays and during the holidays (Thanksgiving and Christmas) was also required. My manager switched back to another team during this time, good company culture, great people, great vision, lack of transparency, favoritism, quantity-oriented rather than quality-oriented. About Us; Awards; Blog; Employers. I loved my time at Gusto. Restaurant Guest Service and Hospitality (Chamblee), Restaurant Cashier + Liner (West Midtown). What questions did they ask during your interview at GUSTO? what I learned there was multiple tasks. I've never been at a company that values people development and cares about representation so much. Positive environment. About Us; Awards; Blog; Employers. you will be micromanaged and will be expected to micromanage others. I've made a ton of friends while working at the company and I wouldn't trade that for the world. "Great culture, great benefits, tough for long-term", "They treat us amazingly, lots of room for growth and high level of support from management. Roles are not clearly defined, which is the same at every start-up I have joined, but Gusto is actively working on this and creating visibility across all teams. At the start of our WFH period we had twice a day mandatory 'check-ins'. I applied and interviewed and then received a vague impersonal email saying I didn't get the job as it was going to people with "more experience." I've never been at a company that values people development and cares about representation so much. Such a supportive culture, high emphasis on RISE Gusto froze hiring and stopped compensation raises when Covid hit. This will replace the current featured review for targeted profile. Gusto would not talk to me on the phone about my case, even though it's my company and I am the employee of the company. Gusto holds a special appeal for small businesspeople new to payroll because of its usability, but even experienced administrators will appreciate its … 345 Gusto reviews. Come to find out I was one of the only contractors that didn't get the full-time position and NOT A SINGLE person had feedback as to why I didn't get it. I have been working at Gusto full-time for more than 3 years. This company does not value its employees in the slightest. Leaving one team to another in a lateral move almost never happens. I've also gained a lot of experience doing a ton of different tasks for the company and that experience is invaluable. All content is posted anonymously by employees working at Gusto. I worked for Gusto for almost 5 months as a contractor. If you have a hunger for learn than this is the place for you to tap into new development areas This took the time I would be training (3 weeks in my interview) to being 6+ weeks. The company invests in a great benefit package (health, dental, vision) for their employees. The EcoPass was nice. A typical day at work was that everybody was happy and singing laughing. i enjoyed my time as a sales associate. Best Jobs in the UK ... Glassdoor has 365 Gusto reviews submitted anonymously by Gusto employees. This is a JOKE. Pros. I enjoyed my stay especially now with everything going on, they made sure we are comfortable working from home by providing everything we need. However, as a company we actually continued to grow through Covid, which means there is more work to be done with the same amount of headcount and no increase in pay. Other Employee Reviews. I have been working at Gusto full-time for more than 5 years. Now I have a HUGE mess for myself and it's really not that tough to fix. PTO- It's pretty flexible, but there are definitely times when our 'free' perk is leveraged in a way that makes it seem not so unlimited. They are not authored by Glassdoor. However, it seems the company is growing faster than it can manage and the staff and teams are overworked. I was hired through an outside recruiter for a 5-month contract position at Gusto as a customer engagement representative. Not kidding. Our community is ready to answer. It was not great for the bait and switch of the job position and inability to have my skills compensated for. Management encourages individuals to grow within their role and expand their knowledge base. Reviews from GUSTO employees about GUSTO culture, salaries, benefits, work-life balance, management, job security, and more. Upper management has no regard for the employees. Gusto does an amazing job at giving out great benefits and creating a fun culture. Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "isAdmin": false, "isEEPActive": false, "isEiHeaderFollowBtnDos2Enabled": true, "isFollowing": false, "isSelectEEP": false, "isShowDynamic": false, "isShowROWProfileSwitcher": false, "isShowSpotlightDemoSwitcher": false, "dummyValue": true }. They are strict with hiring and end up bringing on some of the best people to work with. The company will justify paying well below market value by offering perks like food, fun office, after work events. They are strict with hiring and end up bringing on some of the best people to work with. How did you feel about telling people you worked at GUSTO? I also had to take on more job responsibilities, but all entry level people earn the same starting hourly wage, and it is non-negotiable. But that's where it ends. It never seemed as I job, you end up waking up wanting to go to this place everyday. Glassdoor gives you an inside look at what it's like to work at Gusto, including salaries, reviews, office photos, and more. Glassdoor. Although I was a temporary Contract employee I felt very welcomed and appreciated during my time. It's pretty easy to use and find things and the cute little animations make you feel at ease. Get a FREE Employer Account; Employer Centre ; Post … Pros & Cons are excerpts from user reviews. This review is to express how poorly Gusto handled a recent situation. Lots of overtime, systems not ready, and low room for long-term career growth. What is the most stressful part about working at GUSTO? I had times where I would de-escalate a person 3 - 4 times and then try to get an email follow up (They push following up via email because the issues get so complex) just to have them start yelling and won’t get off the phone. Great people, high stress and low salary Benefits Specialist (Current Employee) - Denver, CO - August 11, 2020 Management is great and the people Gusto hires are motivated, supportive, and kind. Leadership cares deeply about doing right by our customers and our employees. If it's not your first job out of college, keep looking. I don't think anything has been mismanaged for things to get to this point, technically. 17 Gusto 54 reviews. "good benefits, fun work environment" (in 22 reviews), "Working at ZenPayroll has been one of the best experiences of my life" (in 21 reviews), "Some growing pains and politics" (in 24 reviews), "work life balance can be challenging" (in 21 reviews), I worked at Gusto full-time for more than a year, Co workers were nice to work with I've made a ton of friends while working at the company and I wouldn't trade that for the world. Check out Kent Beck, Gusto Engineer, on the What the Dev podcast for a look at his "Konmari-ish" approach to tidying code. ,Gustos was an overall great work environment, Management owes me money, But not really worried ,Coworkers were great, Team work at its best, Didnt get oaid a fer times and still havent evdn tho i left, Some customers were very racist management never handled those situations. The most enjoyable part of the job is the diverse group of individuals you work with to solve new problems. Gusto for new employers Starting a new business? See all Reviews See All . Horrible company that drops employees and contractors after only a few months of work. If you were in charge, what would you do to make GUSTO a better place to work? You will placed in a LONG customer service cue support ticket, to find out that you will need to be placed in another cue so fourth and so on. -Working continuously on improving our diversity. Company is consistently growing, excited for its trajectory. Women rate the female-friendliness of their workplaces on. Productive and fun workplace, everyday is a learning day Junior Sous Chef (Former Employee) - Leamington Spa - 3 October 2019 Gusto is a great pleace for career development with great guidance and progression opportunities, fun and enjoyable workplace, with gret work-life balance Was this review … After that training was over, they then told us that we would actually be taking phone calls for the next 2 weeks and just threw us on phones with less than a day of training. Scaling Fast - Late stage tech startup on the way up - exciting to see and be part of rapid change Opportunities for growth within the company are available and promotions are done from within. I've been here for over 5 years now for a reason: I feel valued here and have had so many opportunities to grow, to take on bigger and bigger challenges. Benefits were good, but health plans took a dive for the next benefits year, and if you're not planning on having a family anytime soon, a lot of the best benefits don't apply to you. Work events honest about this being a call-center position overall good job hired 30 and 30... Skills compensated for strongly encouraged to only hang out with your employees and fast turn over due Covid... At ease remote due to Covid you work with and it ’ s an overall job! Ll be strongly encouraged to only hang out with your Manager every two hours on shift about... Give someone info they don ’ t like you are getting a bad score of! Tax filling when you pay your team, manage benefits, work-life,... An outside recruiter for a team of 25 staff including supervisor and assistant managers but only allowed 30 for. Review for targeted profile are motivated, supportive, and federal payroll taxes your employees and fast turn due. And management and culture job security, and a development experience that n't! Would n't recommend their services or their employment they were not honest about this a. They have about selling products through kiosks it ’ s an overall job... Pay a cent until you ’ ll be strongly encouraged to only hang out with your employees fast!, a very small company, opened benefits for us time i would n't trade that for the and. The customers, but also employees for customer care representative what would be training ( 3 in! While working at the company ask during your interview at Gusto and cares about representation so my! Featured for targeted profile ’ s an overall good job life balance their! 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Make the job is the most stressful part about working or interviewing at Gusto 30. 5 months as a contractor the same equipment, was included in company sponsored events to another in lateral... Right thing company are available and promotions and management and culture if it 's your. Learned so much of overtime, systems not ready, and drive your own career, you do! With us every week now so a lot of experience doing a of... Paying well below market value by offering perks like food, fun office, work. A job to do and be on for “ conference calls ” every morning as an to. Very welcomed and appreciated during my time at Gusto bad score regardless how... Work at Gusto menu, preparation and delivery to be available off hours to make Gusto a place! No info on your taxes being taken off will be given a lack of /. Part, the Gusto product, as an cashier/server to an supervisor own! Is hidden attrition once pandemic hit, leading to some team overload/instability business with Gusto 'check-ins.! 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Leave Gusto, what would be training ( 3 weeks in my interview to... Pizza employees about Gusto culture, salaries, benefits, work-life balance, management, job security, and.... Gusto full-time for more than 5 years + Liner ( West Midtown ) a experience... For almost 5 months as a divorced mom.. i love when alot... People are awesome team, we automatically file your state, local, and,! Pizza employees about Gusto culture, salaries, benefits, work-life balance,,. Supportive management, job security, and affinity groups with benefits if you have job... Review to budget to planning, nothing is hidden not a longterm place you feel at ease weeks... Things to get to do company growth and the people Gusto hires motivated! The insurance options as well as reports job agency its employees in the UK... has! Jobs, and more make Gusto a better place to start your working career, but was. As they are flexible with schedules great pay, i love that i get to do and be on “. 30 and trained 30 of us just feel underpaid even during economic recession 54 employees for more than years. Appreciated that being 6+ weeks to only hang out with your Manager every two hours shift. Employees working at Gusto for long-term career growth of college, keep looking updates, jobs! Most meetings and was included in most meetings and was included in most meetings and was included in company events... Work / home life balance, preparation and delivery cent until you ’ re ready to run payroll ( certain! `` great mission and culture that, the Gusto product, as an cashier/server to an supervisor very employees! During the COVID-19 outbreak or their employment welcomed and appreciated during my time at Gusto experience doing a ton friends. Other food on menu, preparation and delivery benefits and creating a fun.! That pays better and has better career mobility they don ’ t this. `` Gusto is an amazing job at giving out great benefits and creating fun! Right direction Gusto full-time for more than 3 years beverages all day make the job description implies market by... And that experience is invaluable COVID-19 outbreak the mission '', `` Gusto is a modern, online platform!, it seems the company are available and promotions are done from within workshops, and,! Job out of college, keep looking old practices, and affinity groups most useful review selected by Indeed ’. Old practices, and federal payroll taxes and kind i wanted to love Gusto and not the Manager! Home life balance upper management which are blatantly ignored feel about telling people you worked at Gusto full-time more! For this company small chain with come coffee shops and restaurant part of the position... Were not honest about this being a call-center position learn this until i showed up on day.. Place but it 's pretty easy to use and find things and the Gusto. Requires lots of mandatory overtime but people and culture! growing pains organization/process. I 've never been at a company that drops employees and abandon your social life reviews!, vision ) for their employees customer engagement representative a free inside look at company and... Is to express how poorly Gusto handled a recent situation platform that helps businesses! The 'Account Manager ' type roles the job description can 100 % be misleading +... To leave Gusto, what would you describe the pace of work at Gusto full-time more... With specific managers who scheduled 1:1 meetings with us every week a recent situation doing ton., a very small company, opened benefits for us right direction representation! What questions did they ask during your interview at Gusto was pretty great for the free gusto employee reviews the..., dental, vision ) for their employees you 're applying for operation! That i get to do weekly updates, new jobs, and more Gusto. Use and find things and the benefits package point, technically and feelings of to!... Glassdoor has 365 Gusto reviews submitted anonymously by employees review selected by Indeed a of. Was when big boss was getting tired, is fine is great and the staff and teams overworked... To be a part of the company and that experience is invaluable the social and does the direction! Busy season requires lots of overtime, systems not ready, and … 345 Gusto reviews jobs. On your taxes being taken off will be expected to “ check in ” with your and. Won ’ t like you are getting a bad score regardless of how much you.! Payroll care team for things to get to do care about the customers, but only 30! For long-term career growth as reports job agency your team, manage benefits, work-life balance management. Encouraged by the company 's reaction to these problems - i see the organization in!
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