I received this machine Wednesday and it's been performing well till this morning when I started getting this message. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.

3DMark Time Spy is a popular and effective benchmarking tool for rating gaming performance. I was offered the option to RMA either/both of the parts or send the whole unit in for them to look at.

For a better experience, please enable JavaScript in your browser before proceeding. The replacement arrived the following Thursday (yesterday). You can comfortably play all current 1080p games with high graphics settings. the connector i have i plugged into the 6+2 socket i did ensure it was fully in place however it did not work i didnt want to mess around with it because im not no proffessional i was just ensured it would be a plug and play but turned out to be complicated, Did the old card use a power connection from the PSU or was it powered only from the PCI-E slot, Are you sure you have the cable plugged in the right connection at the PSU See attachment, you are connecting to the 6 + 2 PCI-E on the PSU - are you, I am at a complete loss to understand why you would try as illustrated on your last post, you are connecting to the 6 + 2 PCI-E on the PSU, sorry I don't understand the first question "you are connecting to the 6 + 2 PCI-E on the PSU", The PSU has a cable that is 6+2 a PCI-E cable the end of the cable that connects to the card is shaped as shown on my last post, I don't understand the first question "you are connecting to the 6 + 2 PCI-E on the PSU". Make sure you stress it, Memtest, Intel Burn In & Furmark (both on standard), use speed fan of HWI monitor to keep an eye on temps. Anyone is welcome to seek the input of our helpful community as they piece together their desktop. Join our site today to ask your question. I called and talked to one of their reps, we discussed the troubleshooting I'd done and determined it was likely the PSU or the GPU causing the issues. Due to how easily these computers could get damaged in shipping and the lead time on getting it back I opted to RMA the GPU since it's the component I least want to replace. System pictures shown with optional accessories. Frame rate figures show typical performance as tested by UL. Go to CyberPowerPC Home, Cyberpower - Unleash The Power, X-Nova Mid-Tower Gaming Case w/ USB 3.0, Side-Panel Window, CD: LG 14X Internal Blu-ray Burner, BD-RE, 3D Playback DVD+RW Combo Drive (Black Color), CPU: Intel(R) Core™ i7-4790K 4.0 GHz 8MB Intel Smart Cache LGA1150 (All Venom OC Certified) [+104], FAN: Asetek 550LC 120mm Liquid Cooling CPU Cooler - Extreme Cooling Performance (Single Standard 120MM Fan), HDD: 128GB SanDisk SSD + 1TB SATA III Hard Drive Combo [-57] (Combo Drive), MEMORY: 8GB (4GBx2) DDR3/2133MHz Dual Channel Memory [+14] (Corsair or Major Brand), MOTHERBOARD: GIGABYTE Z97X-SLI ATX w/ Intel GbLAN, 2 PCIe x16, 3 PCIe x1, 2 PCI, 1 x M.2, 1 x SATA Express, or 6x SATA 6Gb/s (Extreme OC Certified), POWERSUPPLY: 750 Watts - Thermaltake SMART Series SP-750PCBUS 80 PLUS BRONZE Certified Active PFC Power Supply [+30], SERVICE: STANDARD WARRANTY: 3-YEAR [3 Year Labor, 1 Year Parts] LIMITED, SOUND: HIGH DEFINITION ON-BOARD 7.1 AUDIO, VIDEO: EVGA Superclocked ACX 2.0 NVIDIA GeForce GTX 970 4GB GDDR5 PCIe 3.0 x16 (Maxwell) [+154] (Single Card). I'm very happy with the replacement, it was solidly packaged and although it's the same brand and model they sent me the slightly better SSC version rather than the SC version I had originally. The whole process took about two weeks to resolve completely which isn't bad. Sadly no second gpu to test things out but I'm strongly suspecting there's something defective about the one I got which is a pain but understandable since defects happen. PSU is Thermaltake 750w Bronze, I'd heard standard was junk so I stayed away from them. What PSU do you have, if it is a "standard" PSU, get it out period.

Update: I thought I'd update with the resolution of this for future reference. JavaScript is disabled. So I never had any problems with my old graphics card (GTX 980, exact one can be found in the list above), but I got a new RTX 2070 Super graphics card (exact one can be found in the list above) and now my computer boots up to a black screen which just says "PLEASE POWER DOWN AND CONNECT THE PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD." UL tests all hardware in controlled conditions. View our Welcome Guide to learn how to use this site. Call or E-mail support with your customer number and request an RMA. The more powerful PCs are also tested with games running in 1440p resolution with the highest graphical settings. You need external power plugged into your GPU. Not sure if faulty gpu, power supply or cables.