There are things we have badly wanted to build for years that still don’t exist. We’re really sorry for the repeated disruption this week. And if we interrupt the roadmap to do those new important things, we’ll have to push back other things we promised. People struggle to maintain accountability across teams. And, it could mean that newspapers need to figure out whether they are using custom fonts and what that means for their Web-based publications. If we hold ourselves completely to the roadmap, we’ll have to say no to new important things we actually want to do. As a contingency, we’re evaluating decentralizing our load balancer architecture to limit the impact of any one failure. Say we have features A, B, and C we want to build. And, if a newspaper has fonts designed specifically to use on newsprint how can the paper use those fonts electronically? I could show off, but I couldn’t sell. Moving is never fun. The full Adobe Fonts library is cleared for both personal and commercial use. Sometimes we’re simply glad to have it because it’s either that or nothing, but there’s rarely a ringing endorsement of something that’s so obviously moved from A to B without consideration for what makes B, B. In short, we don’t know enough to make good on any promises. The Emigre font library features more than 600 original typefaces, including Mrs Eaves, Brothers, Matrix and Filosofia. Bob and I have talked sales for years, and I’m so pleased his ideas are finally collected in one place, in a form anyone can absorb. They’d rattle off technical advancements. We have a preliminary assessment and bugfix. No one knew what to make of the web at that time, so we pulled over things we were familiar with and sunk them in place. Remote work is another platform. Despite our best intentions, if we say we’re going to do something, it’s going to be really hard to back out of that, both internally and externally. Three Basecamp outages.

Download the Newspaper font by Manfred Klein. Shoes weren’t the center of their universe. Due to a surprise interdependency between our network providers, we lost the redundant link as well, resulting in a brief disconnect between our datacenters. Just like they don’t tolerate being used for spamming or phishing.
Different reasons than my reasons, and far different reasons than the brand’s reasons. I’m Navid, and part of my job at Basecamp the last two years has been taking care of our office in Chicago. So more often I’ll grab a pen and paper and sketch out a rough flow of what I need to do, or write out pseudo code of the steps that I need to take. We’re replacing our hardware load balancers.

This post is meant for both people who want a deeper, technical understanding of the outage, as well as some insight into the human side of incident management at Basecamp. Basecamp has been down during the middle of your day. They didn’t write Mac software, they ported Windows software. Primary business address (as most government agencies require a physical address), 2.