Professor Peter Jones is the Dean of the eHotelier Academy. There is no one single professional qualification that provides a route of entry into being recognised as a hospitality professional. What are the traits and characteristics of professional behaviour? 0000007029 00000 n
We will make that judgement sometimes without even engaging them in conversation and certainly without understanding what their qualifications may be.
Knowledge, especially professional knowledge, provides the basis of confidence in dealing with familiar and unfamiliar contexts, reaching decisions and implementing them. It is an important component and one part that supports the development of the professional. There is no ‘bar exam’ as would be required for lawyers, but achieving learning and knowledge does provide that essential underpinning and understanding that helps in building confidence. Coughlan (2001) proposes four principles of professionalism in the hospitality industry, which are justice, competence, utility, and integrity; however, he emphasizes ethical codes and gives little attention to competence and appropriate attitudes. Professionalism is recognised through confident behaviour, but to try and define what we mean by professionalism is a complicated concept with no fixed meaning.
Added to this could be the ability to be able to pass on professional knowledge and skills to others. This course provides an introduction and overview of the hospitality and tourism industry. Other traits and characteristics that are also likely to apply to the individual recognised as being professional are: the autonomy to be able to make independent decisions, the collegiality of working together in a professional team and the ability to provide a high level of service. Hilton Head Island, SC 29928, 866-511-0908
Recognition comes from observation of the characteristics and behaviour of an individual. 20 Ridgewood Lane trailer << /Size 134 /Prev 698214 /Root 106 0 R /Info 104 0 R /ID [ ] >> startxref 0 %%EOF 106 0 obj <> endobj 107 0 obj <<>> endobj 108 0 obj <>/ProcSet[/PDF /Text]>>/Annots[115 0 R 114 0 R 113 0 R 112 0 R 111 0 R 110 0 R 109 0 R]>> endobj 109 0 obj <>>> endobj 110 0 obj <>>> endobj 111 0 obj <>>> endobj 112 0 obj <>>> endobj 113 0 obj <>>> endobj 114 0 obj <>>> endobj 115 0 obj <>>> endobj 116 0 obj <> endobj 117 0 obj <> endobj 118 0 obj <>/W[1 [192 436 476 476 724 318 529 580 468 685 599 450 346 235 230 702 464 423 459 331 302 277 463 395 604 391 971]]/FontDescriptor 122 0 R>> endobj 119 0 obj <> endobj 120 0 obj <> endobj 121 0 obj <>/W[1[190 302 169 405 405 204 286 204 455 476 476 476 476 476 269 269 840 613 673 709 558 532 748 322 320 643 853 546 612 483 705 623 876 385 386 406 489 405 497 420 262 438 495 238 239 448 231 753 500 492 490 490 324 345 294 487 421 639 399 431 387 356 356 1000 509 741 1015 484 542 561]]/FontDescriptor 125 0 R>> endobj 122 0 obj <> endobj 123 0 obj <> endobj 124 0 obj <> endobj 125 0 obj <> endobj 126 0 obj <> stream 0000002551 00000 n 0000005869 00000 n 0000033513 00000 n 0000002107 00000 n Professionalism In Hospitality, Subang Jaya. Professionalism in the Hospitality Industry.
Knowledge, especially professional knowledge, provides the basis of confidence in dealing with familiar and unfamiliar contexts, reaching decisions and implementing them. It is an important component and one part that supports the development of the professional. There is no ‘bar exam’ as would be required for lawyers, but achieving learning and knowledge does provide that essential underpinning and understanding that helps in building confidence. Coughlan (2001) proposes four principles of professionalism in the hospitality industry, which are justice, competence, utility, and integrity; however, he emphasizes ethical codes and gives little attention to competence and appropriate attitudes. Professionalism is recognised through confident behaviour, but to try and define what we mean by professionalism is a complicated concept with no fixed meaning.
Added to this could be the ability to be able to pass on professional knowledge and skills to others. This course provides an introduction and overview of the hospitality and tourism industry. Other traits and characteristics that are also likely to apply to the individual recognised as being professional are: the autonomy to be able to make independent decisions, the collegiality of working together in a professional team and the ability to provide a high level of service. Hilton Head Island, SC 29928, 866-511-0908
Recognition comes from observation of the characteristics and behaviour of an individual. 20 Ridgewood Lane trailer << /Size 134 /Prev 698214 /Root 106 0 R /Info 104 0 R /ID [ ] >> startxref 0 %%EOF 106 0 obj <> endobj 107 0 obj <<>> endobj 108 0 obj <>/ProcSet[/PDF /Text]>>/Annots[115 0 R 114 0 R 113 0 R 112 0 R 111 0 R 110 0 R 109 0 R]>> endobj 109 0 obj <>>> endobj 110 0 obj <>>> endobj 111 0 obj <>>> endobj 112 0 obj <>>> endobj 113 0 obj <>>> endobj 114 0 obj <>>> endobj 115 0 obj <>>> endobj 116 0 obj <> endobj 117 0 obj <> endobj 118 0 obj <>/W[1 [192 436 476 476 724 318 529 580 468 685 599 450 346 235 230 702 464 423 459 331 302 277 463 395 604 391 971]]/FontDescriptor 122 0 R>> endobj 119 0 obj <> endobj 120 0 obj <> endobj 121 0 obj <>/W[1[190 302 169 405 405 204 286 204 455 476 476 476 476 476 269 269 840 613 673 709 558 532 748 322 320 643 853 546 612 483 705 623 876 385 386 406 489 405 497 420 262 438 495 238 239 448 231 753 500 492 490 490 324 345 294 487 421 639 399 431 387 356 356 1000 509 741 1015 484 542 561]]/FontDescriptor 125 0 R>> endobj 122 0 obj <> endobj 123 0 obj <> endobj 124 0 obj <> endobj 125 0 obj <> endobj 126 0 obj <> stream 0000002551 00000 n 0000005869 00000 n 0000033513 00000 n 0000002107 00000 n Professionalism In Hospitality, Subang Jaya. Professionalism in the Hospitality Industry.