As soon as your payment is received and/or reported to Direct Energy, we send the Reconnection order to the Transmission and Distribution Service Provider (TDSP, also known as your utility company) for your area. We’re working hard to bring you the latest news on the coronavirus in Florida. THE CORONAVIRUS SCRAPBOOK: We collected your stories, pictures, songs, recipes, journals and more to show what life has been like during the pandemic. Duke Energy Florida does not have a specific end date for its grace period. There is a disconnect notice on my account as of 5pm today and I cannot pay it until Monday. Houston and Surrounding Area. After a months-long pause during the pandemic, Tampa Electric Co. will resume disconnections later this summer for customers who don’t pay their bills. Other: 30 day disconnect delay with medical certificate, may be renewed 2 times. They must send you a letter 10 days before they turn your service off AND; They must make 2 attempts to call OR visit your house 24 hours before they turn your utilities off. Pay your bill the way you want: online, in person, by phone, or through the mail. Generally, these laws do not provide blanket protection against a shutoff to all customers; rather, utility companies may not shut off power to certain customers, such as the elderly, disabled or those with a low income.

Updates are also available online at tampaelectric.com/updates and peoplesgas.com/updates. . We will work with you to make payment arrangements so you can avoid any disconnection.”. Please tell me everything you can so the Expert can help you best. Customers who fail to pay their bill by its due date would have 12 days from their due date to pay before the utility disconnects them, Jacobs said. Florida’s major utilities began a grace period for disconnections in March for customers who were unable to pay their bills because of hardships caused by COVID-19. GET THE DAYSTARTER MORNING UPDATE: Sign up to receive the most up-to-date information. This effort takes a lot of resources to gather and update. Customers in need of billing assistance can call 800-700-8744 during the week from 7 a.m. to 7 p.m., and visit https://www.dukeenergyupdates.com/ for more information. (Only if you have one), Accepting payment from outside of the country, The following errors occurred with your submission. Technology, Cybersecurity, Insurance and Energy Reporter. Neil Young & Crazy Horse Get A Job - YouTube, How much is your monthly car payment? This information can be found on your Direct Energy bill and is provided below by area. You can even pay though your Amazon Echo Dot with the Direct Energy Skill. So if a person owes thousands from years of not paying the full bill, they can pay $25 a month and as long as they are paying something the electric company will keep their power on? Please visit Contact Us and select your state of residence to view the contact information for your area. The main circuit breaker does not shut off the wires that run from the main panel breakers to the electric meter—these are always hot (electrically charged). We answer your questions about Florida unemployment benefits, Sign up to receive the most up-to-date information, What to do if your kid’s emergency fund is .

You can call the TDSP for your area to obtain an estimated time frame in which your power will be reconnected. They also have a list of charities that can help with payment. Or, sign up for Auto Pay and never miss a payment again. At last, industry now can be protected with FireBag® self-actuated gas shut-off devices in all gas-fed appliances, protecting both lives and property. Tampa Electric customers in need of assistance can call 888-223-0800 during weekdays from 7:30 a.m. to 6:00 p.m. and on weekends from 7:30 a.m. to 6:00 p.m. Duke Energy, which also suspended disconnections for non-payment in March, has not yet determined a date that it will resume disconnections for unpaid bills. “We ask those customers to call us.

Disconnection, Reconnection, and Power Outages, Disconnections, Reconnections, and Outages, Supply Chain Responsibilities & Disclosure, CenterPoint Energy: 713-207-2222 or 888-572-5399 (toll-free). “We know that some folks are still facing hardships,” she said.

The point is to talk to the company when you first know that you're going to have trouble, and see what kind of arrangements you can make.